BrassTracker Support
Last updated: May 2026
Welcome. This page is the canonical home for help, FAQs, and contact info for BrassTracker.
If you don't find your answer here, email [email protected] and you'll get a reply within 1-2 business days.
Quick Links
- Getting Started
- Importing Data
- Purchases
- Privacy
- Troubleshooting
- Feedback & Feature Requests
- Contact
Getting Started
What is BrassTracker?
A logbook for handloaders. Track firearms, recipes, chronograph sessions, groups, and brass life. Local first, no account required. Optional iCloud sync if you want your data on more than one device.
How do I add my first load?
- Open the Loads tab (first tab).
- Tap the + button in the top-right.
- Optionally pick a firearm; if none, BrassTracker uses the caliber field as the source of truth.
- Fill in the bullet, powder, charge weight, and primer.
- Tap Save.
If anything's missing, the load saves as a "draft" with a yellow banner. You can finish it later. Your data is never blocked behind validation.
How do I record a chronograph session?
- Open a load.
- Tap + Session.
- Enter velocities one at a time, or use Voice Entry, Batch Entry, or Chrono Device Import for paste-from-CSV.
- Add a session distance, weather, position. All optional.
- SD, ES, and average compute live as you enter.
What does it cost?
BrassTracker is a single one-time purchase: $2.99 in the App Store. Every feature in the base app is unlocked the moment you buy it. Yours to keep. An optional BrassTracker Pro upgrade is available for advanced features (ballistics solver, PDF range card export, Garmin Xero ShotView CSV import, advanced chrono analytics, annealing tracking) at $19.99 / year (with a 7-day free trial) or $49.99 lifetime (one-time, non-consumable). No monthly tier. Pro is optional; the base $2.99 app is fully usable forever without it. See the Purchases section below for restore-purchase details.
Importing Data
From a chrono device CSV (Garmin Xero, MagnetoSpeed, LabRadar, ProChrono)
Settings → Import from Chrono Device. BrassTracker auto-detects the format from the header row and walks you through assigning the import to a load.
From a logbook spreadsheet
Settings → Import from Logbook CSV. You'll map each spreadsheet column to a BrassTracker field. Caliber, bullet, powder, charge weight, etc. Imports preview before they commit.
From another reloading app
Export your data as CSV from the other app, then use the Logbook CSV import. If your other app does not support CSV export, contact support and a format conversion can be worked out.
Purchases
What does it cost?
BrassTracker is a one-time purchase: $2.99. No ads. The base purchase is yours to keep. Every feature in the base app is unlocked the moment you buy it. BrassTracker Pro is an optional upgrade for advanced features (ballistics solver, PDF range card export, Garmin Xero ShotView CSV import, advanced chrono analytics, annealing tracking) priced at $19.99 / year (7-day free trial) or $49.99 lifetime. There is no monthly tier. Pro never gates iCloud sync, recipe sharing, brass tracking, group logging, generic CSV chrono imports, or cost-per-round. Those stay free forever.
How do I restore my purchase on a new device?
Sign into the new device with the same Apple ID, then download BrassTracker from the App Store. Your purchase is automatically attached. If you ever see a Restore Purchases button (kept for App Review compliance), tapping it will confirm your entitlement is active.
Do I get a refund?
Refunds are handled by Apple per their standard policies. BrassTracker can't issue refunds directly. Contact Apple via reportaproblem.apple.com.
Privacy
Where does my data live?
On your device by default. BrassTracker does not run a server. If you turn on iCloud sync in Settings (off by default), your data syncs through your own iCloud account using Apple's CloudKit. BrassTracker still does not see it. You can flip the toggle off any time and your local copy stays put.
How does sharing a recipe work?
Tap Share on any load. The app builds a link that looks like:
https://brasstracker.app/recipe/308-win/varget/42-5gr#<encoded-recipe>
The part after the # is the entire recipe, base64-encoded. Browsers never send anything after the # to a server, so BrassTracker can't see it either. The receiving phone opens BrassTracker (or the brasstracker.app preview page if the app isn't installed) and imports the load with one tap. No accounts, no uploads, no file attachments. The link IS the recipe.
Read the full Privacy Policy for the gory details.
Why does BrassTracker ask for location?
Only when you tap "Auto-fill weather" on a chronograph session. The app sends your latitude/longitude to the public Open-Meteo API, gets back temperature/humidity/wind, and writes those into the session record. You can deny location and the rest of the app keeps working.
Why does BrassTracker ask for the camera?
For target photo capture so you can mark shot positions and measure a group. The camera is only used when you tap the camera button on a group record. It is otherwise inactive.
Troubleshooting
"Voice entry isn't capturing my velocities"
- Make sure microphone and speech recognition are enabled in iOS Settings → BrassTracker.
- Speak digits clearly: "two thousand seven hundred fifty-three" works.
- Range noise is rough on speech recognition; pull off the line and into a quieter spot if possible.
"Weather autofill says it failed"
Open-Meteo occasionally throttles. Try again in a minute. If it consistently fails, you can enter weather manually. The app does not require it.
"An import is showing wrong values"
The CSV preview lets you re-map columns before commit. If a field is showing up empty or wrong, go back to the column-mapping step and re-pair the right CSV header to the BrassTracker field.
"My data disappeared after updating"
This shouldn't happen. SwiftData migrations are non-destructive. If it does, contact [email protected] immediately with your iOS version and what you were doing when you noticed. It will be diagnosed and prioritized.
Feedback & Feature Requests
Every email gets read. Send feature ideas, bug reports, and "this is broken in this very specific way" notes to [email protected].
The most helpful reports include:
- iPhone model + iOS version
- BrassTracker version (Settings → About)
- Steps to reproduce
- A screenshot if visual
Contact
| Topic | |
|---|---|
| General support | [email protected] |
| Privacy questions | [email protected] |
| Legal questions | [email protected] |
| Feature requests | [email protected] |
One person handles support. Expect 1-2 business days for a reply, longer on weekends and around holidays.